| About Us This web site is owned and operated by Flava Sava Products, we are committed to doing everything in our power to ensure your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Flava Sava Products 35 Abercorn Place, Blackpool, Lancashire, FY4 1RY United Kingdom Phone: 01253 402121 Email: sales@flavasava.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Pay Pal, Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we willbe pleased to correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or for some reason we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling UK Orders: 1. Orders over £40 are shipped free of charge, the only exception is if the weight exceeds 25Kg. In such cases orders will be sent by courier and a separate price will be quoted. 2. Orders under £40 are charged as follows: a. 0 - 100g = £1.50 b. 101g - 250g = £2.24 c. 251g - 500g = £2.75 d. 501g - 750g = £3.35 e. 751g - 1Kg = £4.50 f. 1.25Kg - 1.50Kg = £5.90 g. 1.50Kg - 1.75Kg = £6.60 h. 1.75Kg - 2.00Kg = £8.22 i. 2.00Kg - 3.90Kg = £8.22 j. 4Kg - 8Kg = £12.00 k. 8Kg - 10Kg = £13.00 k. 10Kg - 20Kg = £15.00 3. Orders of 20 Kilos and above will be sent by courier and a separate price quoted. 4. Orders should arrive within 3 days, with the exception of courier deliveries , which may take upto 5 days. 5. Our returns/refund policy is in accordance with EU distance-selling regulations (2000), which details your rights to cancel your order. If you wish to cancel an order, written notice, by email/letter, must be given within 7 days of receipt of the good(s) and the good(s) must be returned, by recorded delivery, within 14 days of receipt. You must quote your order number and we will advise the return address/procedure. We will only offer a refund or replacement as long as good(s) are sent back in their original condition, are unused and unopened in their original packaging. For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken. If your goods do not arrive in perfect condition, please contact us within 7 days of receipt. If your goods need to be returned for repair after 30 days of your order initially being placed, we are not liable to pay for any postage costs incurred. In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund. This includes any item which may offer free shipping, for which the delivery cost will also be deducted from any refund. Refunds will be paid within 30 days of receiving the written notice of cancellation. We reserve the right to deduct a 10% restocking/recovery fee on each item returned. Your statutory rights are not affected. |
| Delivery Schedule We aim to deliver your order right away. We will normally send your order to you within two working days. You will be notified of any delays. International orders are generally shipped within two working days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security Please be assured that for your security when you place an order on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. To further ensure your security neither credit card numbers, nor any other form of financial information is held or stored in any format by Flava Sava Products. |
| Guarantee We guarantee your satisfaction. To ensure your peace of mind all of our products come with a 7 day no quibble guarantee. Please note that food items must be returned unopened in original packaging. |
| Reaching Us If you need to contact us, please email us using the link on the store page, alternatively, you can call on 01253 402121 (International +44 1253 402121 or fax us on ] or write to us at Flava Sava Products, 35 Abercorn Place, Blackpool, Lancashire, FY4 1RY, United Kingdom |
| Privacy Policy Flava Sava Products do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools, Internet Options, Privacy' (in Internet Explorer) and selecting to block cookies. Please note that if you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. Our returns/refund policy is in accordance with EU distance-selling regulations (2000), which details your rights to cancel your order. If you wish to cancel an order, written notice, by email/letter, must be given within 7 days of receipt of the good(s) and the good(s) must be returned, by recorded delivery, within 14 days of receipt. You must quote your order number and we will advise the return address/procedure. We will only offer a refund or replacement as long as good(s) are sent back in their original condition, are unused and unopened in their original packaging. For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken. If your goods do not arrive in perfect condition, please contact us within 7 days of receipt. If your goods need to be returned for repair after 30 days of your order initially being placed, we are not liable to pay for any postage costs incurred. In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund. This includes any item which may offer free shipping, for which the delivery cost will also be deducted from any refund. Refunds will be paid within 30 days of receiving the written notice of cancellation. We reserve the right to deduct a 10% restocking/recovery fee on each item returned. Your statutory rights are not affected. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. |